Our commitment to customer satisfaction includes a 30-day return policy from the date of item receipt.
Refunds & Returns:
While we understand that preferences may change, we cannot guarantee refunds or replacements solely based on a change of mind. Similarly, we do not accept order cancellations due to a change of preference.
However, we acknowledge the importance of rectifying major issues with our products. You may opt for a refund or exchange if an item exhibits:
A flaw that would have deterred purchase had it been known beforehand
Safety concerns
A significant deviation from the provided sample or description
Failure to perform as promised, and if such failure cannot be readily remedied
Returns:
To qualify for a return, the item must remain unused, in its original condition, and packaging.
A valid proof of purchase, such as a receipt, is essential to process your return.
Please refrain from returning your purchase to the manufacturer or using the return address on the package.
Refunds:
Upon receiving and inspecting your returned item, we’ll promptly notify you via email regarding the approval or rejection of your refund request. If approved, the refund will be processed, and a credit will automatically be issued to your original payment method.
Late or Missing Refunds:
Should you encounter delays in receiving your refund, kindly first check your bank account. Subsequently, contact your credit card company, as processing times may vary. For further assistance, reach out to us at info@offer-overflow.com.
Exchanges:
For damaged or defective items, we’re prepared to resend the identical product. Exchanges are solely applicable in cases of defects or damage. Please inform us via email at info@offer-overflow.com.
Shipping:
Customers are responsible for the shipping costs associated with returning items. These costs are non-refundable. In the event of a refund, the return shipping expenses will be deducted accordingly.
Delivery times for exchanged products may vary based on your location.
For any queries or clarifications, please don’t hesitate to contact us at info@offer-overflow.com.
